Holborn Online Florist Order Terms - Secure Flower Delivery & Policies

Florist Holborn Online Flower Delivery Terms & Conditions

Introduction

Welcome to Florist Holborn's online terms and conditions for flower delivery and floral arrangements, applicable to all website users and customers ordering flowers for delivery within Holborn and the surrounding areas. By placing an order on our website, you agree to be bound by the following terms and conditions. Please read these carefully before making any purchase. These terms are designed to ensure transparency, security, and satisfaction for all our valued customers harnessing our online flower delivery services.

1. Scope of Terms and Area Coverage

These Terms & Conditions apply to all online transactions processed by Florist Holborn, specifically targeting orders for flower delivery within Holborn and neighbouring locations. Whether you are a resident, business, or are sending flowers to an address within our designated service area, these terms outline your rights and obligations. If you have questions regarding whether your delivery address falls within our regions served, please consult our delivery information page prior to ordering.

2. Placing an Order

2.1. Orders can be placed online via our website, which operates 24 hours a day, every day. Orders must be completed through the online order form and submitted through the provided checkout process.

2.2. You are responsible for ensuring all required information—delivery address, recipient details, date, and time of delivery—is correct and complete. Florist Holborn will not be liable for failed deliveries due to incorrect, incomplete, or illegible information provided at the time of order.

2.3. After order submission, you will receive a confirmation on-screen and via email, indicating receipt of your order. This does not constitute acceptance of your order by Florist Holborn. Acceptance and completion of the contract between yourself and Florist Holborn will occur when you receive an email notifying you that your flowers have been dispatched for delivery.

2.4. We reserve the right to refuse or cancel any order at our discretion. In cases where payment has been made and an order is refused, you will receive a prompt refund through your original payment method.

3. Product Availability and Substitutions

3.1. All products displayed on our website are subject to availability. In the event of supply difficulties or unavailability of specific flowers, containers, or packaging, we reserve the right to substitute an item of equivalent value and quality without prior notification. We endeavour to maintain the style, colour, and theme of your chosen arrangement as closely as possible.

3.2. Certain flowers may be delivered in bud to ensure longer freshness and enjoyment after arrival. Images on our website are for illustration purposes and, in some cases, may not represent the exact arrangement delivered.

4. Pricing and Payments

4.1. Prices for all products, arrangements, and delivery services are listed on our website and are inclusive of VAT unless otherwise stated. Additional delivery charges may apply and will be clearly disclosed before order confirmation.

4.2. We accept various forms of online payment, including mainstream credit and debit cards, and other secure, industry-recognised payment platforms. Payment is due in full at the time of ordering. Orders will not be processed or dispatched before payment completion.

4.3. In the unlikely event that the price displayed on the website is incorrect, we will contact you as soon as possible. You may then reconfirm your order at the correct price or cancel it. If we are unable to contact you, the order will be treated as cancelled, and any sums paid will be refunded.

5. Delivery Policy

5.1. Florist Holborn offers delivery throughout Holborn and specified surrounding areas. Our standard delivery times and service options are displayed during the checkout process. We aim to provide timely delivery; however, delivery dates and times are approximate and cannot be guaranteed, especially during peak periods or adverse weather conditions.

5.2. You are responsible for providing correct and complete delivery information. In the case of delivery to business addresses, hospitals, hotels, or specific venues, please include relevant supplementary information such as department, room number, or recipient's title.

5.3. If the recipient is not present at the time of delivery, flowers may be left with an immediate neighbour, reception, or a safe location. A delivery note will be left at the recipient's address. If redelivery is required due to recipient absence or incorrect information, additional charges may apply.

5.4. We are not liable for any deliveries delayed or failed due to events beyond our reasonable control (force majeure), such as natural disasters, strikes, or road closures.

6. Order Amendments and Cancellations

6.1. You may request to amend or cancel your order by contacting us directly. Requests must be made as soon as possible and at least 24 hours before the scheduled delivery time. Where the order includes custom arrangements or is already in preparation/dispatched, cancellation or changes may not be possible.

6.2. For orders eligible for cancellation, a full refund will be processed to your original payment method. Refund processing times may vary depending on your bank or payment provider.

6.3. Florist Holborn reserves the right to cancel any order at any stage before delivery due to operational or supply issues. In such instances, you will receive prompt notification and a full refund.

7. Returns & Complaints

7.1. Due to the perishable nature of flowers and floral arrangements, returns are not generally accepted. If you are dissatisfied with the freshness, quality, or condition of your order, please notify us within 24 hours of delivery to allow us to address your concerns efficiently.

7.2. Valid complaints regarding poor condition or incorrect items will be assessed by Florist Holborn. Depending on the situation, we may offer a replacement arrangement or a partial/full refund. Photographic evidence may be requested to support your claim.

7.3. Complaints received later than 48 hours after the scheduled delivery date may not qualify for replacement or refund, as we cannot verify the condition of the flowers after this period.

8. User Obligations and Responsibilities

8.1. You agree not to use our website for any unlawful purpose or in any way that may impair the proper operation of Florist Holborn’s services.

8.2. You are responsible for maintaining the confidentiality of your account and for all activities that occur under your login credentials. Inform us immediately of any suspected unauthorised access or misuse.

8.3. Misuse of available services, including providing fraudulent information or engaging in abuse of promotions, may result in account suspension or order cancellation.

9. Limitations of Liability

9.1. Florist Holborn strives to provide high-quality flowers and reliable delivery services. However, our liability with respect to any order is limited solely to the replacement or refund of that order, as outlined in these terms.

9.2. To the fullest extent permitted by UK law, Florist Holborn will not be liable for any indirect, incidental, special, or consequential loss or damage, including but not limited to loss of profit, opportunity, or goodwill arising from the use or inability to use our online flower delivery services.

9.3. Nothing in these terms shall limit or exclude liability for death or personal injury caused by proven negligence, fraud, or any other liability which cannot be excluded or limited by applicable law.

10. Intellectual Property

10.1. All content, images, floral designs, and intellectual property published on the Florist Holborn website are owned or licensed by Florist Holborn unless otherwise noted. No part of the website or its content may be reproduced, copied, or used for commercial purposes without express written permission.

11. Privacy and Data Protection

11.1. Personal data provided by customers during the order process is handled in accordance with our privacy policy and in compliance with the UK Data Protection Act and GDPR. Information is used solely for order fulfilment, delivery, and improving customer experience. Please refer to our Privacy Policy for further information.

12. Amendments to Terms

12.1. Florist Holborn reserves the right to update or revise these terms and conditions periodically. Any changes will be notified on our website, and continued use of our services following such updates will constitute your acceptance of the revised terms.

13. Governing Law and Jurisdiction

13.1. These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact and Customer Service

14.1. Should you have any queries, concerns, or require further clarification regarding these Terms & Conditions or your online flower delivery within Holborn and surrounding areas, please reach out via the customer service details provided on our contact page.

Note: These Terms & Conditions apply specifically to customers ordering flower delivery services in Holborn and the nearby localities. Please ensure you have reviewed and understood all sections relevant to your purchase for a smooth and enjoyable experience with Florist Holborn.