Florist Holborn Returns, Refunds and Complaints Policy

Fresh Flowers Guarantee for Holborn

At Florist Holborn, we are proud to serve the local Holborn community, providing households and businesses with the very best in fresh flowers. Our Fresh Flowers Guarantee means your order will always arrive in peak condition, with blooms hand-selected for quality and longevity. Your satisfaction is our utmost priority.

Damaged-on-Arrival Policy

We do our utmost to ensure every bouquet and arrangement reaches you in perfect condition. However, if your flowers arrive damaged or do not meet your expectations, please report the issue to us promptly on the day of delivery. We kindly ask that you provide a clear photo of the damaged or unsatisfactory flowers as part of our quick resolution process. This helps us to determine the best way to address and remedy the issue for you.

Freshness Window

Because we source only the freshest flowers, we guarantee your arrangement will remain beautiful for at least five days from delivery when placed in fresh water and displayed away from direct sunlight or extreme temperatures. Should your flowers fade significantly within this period, despite proper care, contact us with a photo and a description of how the flowers were cared for, so we can review and resolve your case promptly.

Refund & Replacement Options

Your complete satisfaction is important to us. If your complaint is validated under our damaged-on-arrival or freshness guarantee policies, you may choose between a full refund or a complimentary replacement bouquet delivered at no extra charge, subject to availability. We typically process refunds within 3-5 working days once approved. If you prefer a replacement arrangement, we will arrange for redelivery at the soonest suitable time for you or the recipient, updating you every step of the way.

How to Make a Complaint

If you are unsatisfied with your flowers or our service for any reason, we encourage you to contact us as soon as possible. Please provide your order details, a description of your issue, and a photograph if possible, to help us investigate swiftly. Our customer care team will aim to acknowledge your complaint within 24 hours and offer a resolution within 48 hours whenever possible.

Serving Holborn with Trust and Care

As your trusted local Holborn florist, we are committed to supporting our neighbourhood, delivering exceptional service and premium fresh flowers every day. We value your feedback and always strive to improve based on our customers’ experiences. Thank you for choosing Florist Holborn for your floral needs to home and business alike. Your confidence in our flowers and service means everything to us.